Frequently Asked Questions

1. What types of prints do you offer?
We offer a variety of print options, including canvas prints, archival fine art prints, mounted prints, and unframed prints. We also provide custom framing and greetings cards featuring Jack Marris' photography.

2. Do you offer custom framing?
Yes, we offer custom framing options for our prints. You can choose the perfect frame to complement your chosen artwork during the checkout process.

3. What are the available sizes for the prints?
Our prints are available in several sizes, depending on the print medium. You can find details of the sizes offered for each product on the individual product pages.

4. How long does shipping take?
We aim to process all orders within 2-3 business days. We are located remotely in the highlands and shipping times vary depending on your location, but we provide estimated delivery times at checkout.

5. Do you ship internationally?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the buyer.

6. How do I care for my print?
To keep your print in perfect condition, avoid direct sunlight, moisture, and excessive heat. If framed, ensure the print is mounted using acid-free materials.

7. Can I visit the gallery in person?
Yes! We welcome visitors to our Applecross Photographic Gallery, where you can see Jack Marris' work in person and enjoy a complimentary coffee.

8. Do you offer gift vouchers?
Yes, we offer gift vouchers, which can be purchased online and used for any item in our gallery or online store.

9. How do I contact customer service?
You can reach us at [email address] or [phone number], and we'll be happy to assist you with any queries.

10. Are the prints signed by the artist?
Yes, we offer numerous signed options, adding a personal touch. These are denoted throughout the ranges.

11. Do you offer limited edition prints?
Yes, we offer a selection of limited edition prints. These are available in smaller quantities and come with a certificate of authenticity.

12. Can I return or exchange a print?
We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Returns Policy for details on how to return or exchange your print.

13. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. For in-gallery purchases, we also accept cash and contactless payments.

14. Can I track my order?
Yes, once your order has been dispatched, we will send you a tracking number via email so you can monitor its progress.

15. Do you offer bespoke commissions?
Yes, Jack Marris is available for bespoke commissions. Please contact us directly to discuss your requirements.