Shipping Policy
Thank you for visiting and shopping with us! We aim to ensure that your order is processed and delivered to you as smoothly as possible. Below are the details of our shipping policy.
Processing Time All orders are processed as soon as possible. Orders placed on weekends or public holidays will be processed the next business day. If your order has custom elements we will be in touch with an indication of turnaround.
Shipping Rates & Delivery Estimates We offer the following shipping options:
- UK Shipping: 3-5 Days - £Free above £50
- International Shipping: 3-14 Days - Shipping Calculated at Checkout
*we're working on opening up to new markets, If you'd like a quite for shipping then please get in touch.
Please note that delivery times are estimates, we are located in the farthest reaches of the Highlands and delivery may vary depending on both ours and your location.
Shipping Confirmation & Tracking Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this to track your order.
Customs, Duties & Taxes For international orders, customers are responsible for any customs, duties, or taxes imposed by their country. We are not responsible for delays caused by customs.
Returns & Refunds If you encounter any issues with your delivery, please refer to our Returns Policy. If your package is lost or damaged, contact us at sales@applecrossgallery.com and we will assist you with a claim.
