Hi Colin, thanks for taking the time to share your feedback with us. I'm really sorry to hear you were disappointed on this occasion. We've taken your feedback on board and are adding a description onto all of our outlet products, letting future customers know they need to check the photos for each outlet listing carefully to ensure they are happy with the various levels of wear and tear before ordering an item from the sale. I've also sent you a direct email with how we would like to resolve your individual issue.
Thanks again for your feedback, it will really help us improve things on our site for future visitors!
Best wishes, Holly